The Guest Arrival Process

                      This video from Curb Your Enthusiasm demonstrates part of the guest arrival process, with the bellhop showing Larry the "features" of his room. 

The beginning of the guest arrival process first starts when the guest drives onto the physical property itself, the moment the guest's eyes see the property the hotel has made its first impression on the guest. With that being said the hotel must make sure the the outside of the hotel is clean, well landscaped, and pleasant to look at. Once the guest parks his or her car(or at upscale hotel's hands the car over to the valet) the bell staff must be ready to greet the guest and assist with any belongings that the guest may have on them. It is crucial that the bell staff be friendly and courteous because this is the first human interaction that the guest will have with the staff. After the bell staff has assisted the guest with their luggage, then the next interaction is the with the front desk. Once again the front desk must greet and welcome the guest to the hotel and check them into their room, in a timely, efficient manner. The front desk is also responsible for taking the reservation of the guest which includes their credit card information or any other form of payment. Finally the front desk attendant will give the guest directions to their room, ask them if they have any questions about the property, and thank them for choosing their particular hotel. Now in some cases with more upscale hotels or usually resort hotel's a member of the bell staff will take your luggage and show you to your room. The video from Curb Your Enthusiasm is a great, but obviously exaggerated example of this process.