Conclusion

There are so many things that factor into a hotel's success, that it would take me probably another 50 posts to cover them all. However the things talked about on this blog are musts for any hotel to begin even think about being successful. The Guest arrival process is so important because it is the guest's first interaction with the hotel both visual and physically, it is also their first impression of the staff. If that interaction goes wrong in any way than the guest could have negative thoughts about the hotel right off the bat. We also talked about how social media is directly related to the success of a hotel. With the amount of people using social media today, it is a huge tool for advertising, marketing, and branding of a hotel. Using social media can get the hotel new customers, repeat customers, and inform current customers of events, parties, or anything of importance using social media. Finally the last blog post had to do with probably the most important of them all which is guest service. Great guest service is the bread and butter of any successful hotel. Guest service is a culture that must be practiced by everyone working inside the hotel and maybe even in a corporate office working for the hotel. While these are not all the factors that go into making a hotel successful, they are a good start and any hotel that can master the Guest Arrival Process, getting repeat customers, social media, and guest service is off to a tremendous start.